Your Seller dashboard in My eBay helps you monitor your progress as a seller, maintain excellent customer service, and keep your account in good standing. The Seller dashboard is available to all sellers. The Detailed ratings section is available to sellers who've received 5 or more detailed seller ratings (DSRs).
Throughout the dashboard, you'll see three symbols that show your at-a-glance status in each performance category:
A green checkmark indicates that you are excelling and meeting the Top Rated requirement in that category. If you have green checkmarks in all categories, you are a Top Rated seller.
An orange flag icon gives you a heads up about something that could impact your seller performance standing, and you should work to improve your performance in that area.
A red alert icon means your performance is below standard in a certain area. Providing poor customer service that falls short of buyers' expectations is the usual reason a seller is rated as below standard.