Hospitality managers and supervisors must invest a substantial
amount of time and money into the training and development
of their employees, if they hope to create a positive work environment where
workers are motivated to consistently produce quality products and deliver exceptional
service. In hospitality operations, both large and small, the lack of
proper training and development is one of the leading causes of employee
turnover. When employees do not know what is expected of them in terms of
their job responsibilities, they get frustrated, and frustrated employees are the
employees most likely to make a mental decision to look for another job. Sadly,