Collaborative consumption has been changing how the people consume products in recent years. The economy model
has been adapted by rising Start-Ups and enables lower-income consumers to remove the cost barrier by using
access-based consumption. However, up until now the research and empirical study about collaborative consumption
practice in a developing country with lower-income consumers compared to developed country is very limited. In this
paper, we will explore one of the systems of the collaborative consumption, product-service system in term of
customer loyalty by using data from babyloania.com, a Start-Up that using this model. We use multiple regression
method with 266 transaction data from customers who have already made at least twice transaction and joined as
members for at least 4 months to predict the customer lifetime value and check the significance of its antecedents. In
our findings, initial perceived value of saving benefit, initial recency, and initial monetary value have significant
effect to customer loyalty measured by transaction frequency and customer lifetime value.