AliExpress.com Dispute Rules for Online Transactions
August 1, 2013
Chapter I: General Principles
Chapter II: Products Not Received
1. Detention by Customs
2. Products in Transit
3. Parcel Returned
4. Dispatching to Wrong Address by Supplier
5. Products Received
6. Tracking Number Abnormal
7. Buyer Returned Parcel after Receipt
8. Buyer's Refusal to Accept
9. Supplier unilaterally change the method of transportation
Chapter III: Products Not As Described
1. Differences in Product Descriptions
2. Quality Problem
3. Sale of Fake Products
4. Intangible Products
5. Short Shipment
6. Goods Damaged
Chapter IV: General Provisions