supply chain glitches; Hendricks et al., 2007: ERP
implementation). However, researchers question the validity
of making general links between specific aspects of SCM
competency and performance, pointing out that the relative
importance of specific practices may vary across supply chain
roles (Cook et al., 2011). Drawing on the strategic managerial
concept of supply chain orientation (SCO) as a source of
competitive advantage, this research study provides a more
general assessment of the influence of SCM competency on
firm performance.