The different perceptions on the service work
The above diagram shows that the outcomes of the service is hardly to identify or judge by using the mathematic method. The evaluating of intangible sources ; i.e emotion, intension are ways of measuring the successful of service.
The different perspective on service from the perspective of customers. The different experiences of the customer based on the personality different and the individualism of the customers.
From the customer’s perspective, service is the combination of customers experience and their perceptions of the outcome of service.