Quality: The greater its level of accuracy and reliability, the higher is the quality of information. 
 a. For IT to work well, the information it provides must be of high quality---it must be timely, complete, and relevant. 
Timeliness: Timely information is available when it is needed, not after the decision has been made. 
 a. In today’s rapidly changing world, information must be available on a real-time basis.
 b. Real-time information is information that reflects current conditions