Factor 3 includes "carrier's financial condition", "carrier's reputation" and "cleanliness of carrier's equipment". Owing to their common characteristic, this factor is labeled as "Prestige of the carrier".
Factor 4 comprises: "low frequency of split shipments"; "the ability to handle hazardous material"; "willingness to negotiate rates"; "satisfactory insurance coverage of the carrier" and; "assistance from carrier in handling loss and damage claims". Factor 4 is named "Financial opportunities and flexibility to customer inquiries".
Factor 5 includes: "provides same day delivery"; "cash discounts for early payment or prepayment"; "quality of drivers" and; "accuracy of response to tracing inquiries". This factor is labeled as "Reliability and quality of operations management and delivery cycle"
Factor 6 comprises: "a single point of contact with the carrier to resolve operations problems"; "rate structure simple and easy to understand" and; "accurate billing", and is accordingly labeled "Easiness to collaborate".
Finally, Factor 7 includes: "carrier's delivery history without loss/damage" and "bar-coding to facilitate tracing" and is accordingly named "Accurate order receipt and follow up".