• Dealing with calls in a highly professional manner .
• How to act as the first point of telephone contact
• for a customer.
• Handling complaints in a diplomatic way.
• Accurately updating customer records with
• information.
• Responding to customers who have special communication needs, such as language difficulties or disabilities.
• Answering any queries quickly and efficiently.
• Quickly understanding a callers point of view and to empathise with them.
• Able to respond and adapt to the needs of all customers.
• Fully aware of all laws & regulations regarding data protection.
• Quickly processing information.