In addition, the selection and role played by the moderator was also considered important: the moderator was selected based on her experiences of conducting and moderating focus groups (Ismail et al., 2010). The moderator greeted the respondents, introduced the topic, provided a brief explanation of the study, and subsequently observed, explored, probed and taped the discussions (Ismail et al., 2010). The moderator was not an integral part of the discussions, but merely guided the group persuasively with the use of probes to obtain all the relevant information, and helped respondents to get through any difficulties that might arise (Ismail et al., 2010). The moderator also assured all members participating in the discussion, and ensured that no member dominated the group and discussions (Ismail et al., 2010). The profiles of focus groups respondents are shown in Table 5.5.