A: Hello, Anderson Pool Service, may I help you?
B: Yes this Dolly McBride, someone was supposed to clean my swimming pool today. No one came.
A: I’m sorry Ms. McBride, let me check the schedule and see what went wrong. Can I send someone over first thing tomorrow morning?
B: Yes, that would be okay.
Tomorrow . . .
A: Hello Ms. McBride?
B: Yes?
A: Did the pool cleaner get over there okay this morning?
B: Yes, everything is fine now. Thank you.
A: Thank you, Ms. McBride – and again – my apologies for the mix-up* yesterday.