In the last decades, several factors have contributed to raising public concerns over higher education institutions quality, learning to the emergence of quality management and improvement devices such as performance indicators, accreditations, programme, and institutional assessment and quality audits, and there have been attempts to import models from the private sector in to higher education institutions (Cardoso, 2010).
This has led to the emergence of a debate on the applicability of quality management principles, methodologies, and tools to the Higher Education sector. As reported in the literature on Higher Education, several voices have been heard about the non – applicability at all of those management theories especially because they derived from industry and had nothing to do with Higher Education ethos ( pratasavitskaya and Stensaker, 2010).
The overall scenario of higher education in Jordan not matches with global Quality standards. Hence, there is enough justification for increased assessment of the quality of the country's educational institutions. Traditionally, these institutions assumed that Quality could be determined