Build relationship with customers through good service and excellence reception. People are willing to pay more for service than products and that is why many businesses who offer services are big companies today. Deliver the best service to any customer who walk in your hotel and when customers tends to raise voices to your employees because of some indifference. Calm the customer down and ask him to take a walk with you. It is your responsibility as it’s your business also. The customer came with money and you have to do your best to make him or her spend it happily in your hotel. Provide complaint box or recommendation box for customers or an email to write directly to managers. This will make you to know the areas that needed improvement and what customers think about your hotel.