Dear Surasak,
As you said this morning that your WINGS Level 1 were not helping enough, I did some research.
Here are your contacts (Level 1) for bug in the tool and technical issues with a file:
1. Kosol CHAKANJSILP
2. Sorawat SITHIALANGANON
They are frequently in contact with the central team and ask for a lot of bug resolutions and technical issues.
So don't worry, if you send them a deletion request, they will do it ASAP.
Note: I know that some are in vacation until the 13th of october, don't worry duplicate deletions are not an obstacle for the business run. The next data cleaning for file deletion will be effective on the 27th of october for requests before the 23rd.
For questions on process or basic use of the tool, you can go to the wings community and look up the job aids. You'll probably find 80% of your answers in the presentations and user guides!
Use the forum to ask questions of process to which you need a quick answer! I'll answer ASAP.
http://connect.danweb.danet/communities/service/html/communityview?communityUuid=d2ca8910-55f2-4bd6-8754-ffb197638aeb
Also, before going to your Level 1, you can ask your Key Users:
Bussayapak KULAWONGVANICH
Khungthong BOONTAE
Who have better understanding of the process in WINGS and acces to more tools.