The various communication platforms highlighted in Category 4.2 allow staff to share issues and concerns in terms of employee satisfaction. At these engagement platforms, PMD leverages
on key Heads of Departments and BHP managers to capture common issues raised by staff. Feedback is then collated, segmented, categorised and addressed by PMD or by PS through the Townhall sessions. In addition to these, we also make use of the OCS to give us an overview of MOM’s employee
satisfaction level.