One September a few years ago Marches was notified by the bank that he had failed to make his current house payment. Marches grabbed his coupon book, marched to the bank and, in broken English that showed traces of his country heritage, tried to explain to the teller that this dunning notice was wrong. He had made his payment he claimed. The stamp on his coupon book proved that he had paid. The teller punched Marches' loan number on the keyboard and reviewed the resulting screen. Unfortunately she couldn't confirm Marches' claim, nor subsequently could the head teller, nor the branch manager. When faced with a computer generated screen that clearly showed that his account was delinquent, this hierarchy of bankers simply ignored the entries recorded in his coupon book and also his attendant raving. Confused, Marches left the bank in disgust.