Homecare Services are taken as an example for the design of and internal control system which contributes to
solve some of the problems identified. The proposal intends to provide a scheme for control at service level,
which should embed in a bigger internal control system for the whole Authority. Its integral parts range from a
definition of the service objectives, the identification of phases and activities, and the quantifications of inputs
and outputs, to the construction of performance indicators that permit the exercise of control.
The system put forward intends to become a key instrument for undertaking service self-assessments, which
could be used as a basis for the accomplishment of value for money audits at both internal and external level.
This idea is one of the future lines of research of the work submitted.