Timberland is another good example of having solid brand integrity. It is positioned as “the
GOOD outdoor-inspired footwear and apparel company” (Figure 2.3). The company supports the positioning by a solid differentiation. It is well-known for its “Path of Service”, the community volunteer service which involves employees of Timberland. The differentiation is already proven since it is maintained even during tough times.
In 1994, the net profits fell from $22.5 million to $17.7 million. The following year, sales
remained flat, and the company posted an earnings loss for the first time. Many people predicted that the “Path of Service” will be eliminated. But, Timberland’s leaders believed that the
community volunteer service is an integral part of the company’s long-term strategy. Therefore, the program is sustained until now.15