Manual scheduling and the other rel

Manual scheduling and the other related business processes that were conducted with incorrect information caused additional problems. For example, if one individual made a data entry mistake when a ship docked, the mistake would endure throughout the entire supply chain. (For example, some data indicates to managers that ship never made it to a port week after the ships had safely docked). The information technology (IT) organization was unable to respond the growing needs of the business. Finally, a new chief information officer (CIO) was hired in 1997 in order to fix the problems.