PERFORMANCE IMPACTS OF
APPRAISAL AND COPING WITH
STRESS IN WORKPLACE SETTINGS:
THE ROLE OF AFFECT AND
EMOTIONAL INTELLIGENCE
Neal M. Ashkanasy, Claire E. Ashton-James
and Peter J. Jordan
ABSTRACT
We review the literature on stress in organizational settings and, based on a
model of job insecurity and emotional intelligence byJordan, Ashkanasy and
H¨artel (2002), present a new model where affective responses associated
with stress mediate the impact of workplace stressors on individual and
organizational performance outcomes. Consistent with Jordan et al.,
emotional intelligence is a key moderating variable. In our model, however,
the components of emotional intelligence are incorporated into the process
of stress appraisal and coping. The chapter concludes with a discussion
of the implications of these theoretical developments for understanding
emotional and behavioral responses to workplace.
Emotional and Physiological Processes and Positive Intervention Strategies
Research in Occupational Stress and Well Being, Volume 3, 1–43
© 2004 Published by Elsevier Ltd.
ISSN: 1479-3555/doi:10.1016/S1479-3555(03)03001-4