HOME AND DEC COMPANY
111 saladan Road
Koh Lanta, Krabi 81150
Tel. 0 7560 7110-11 Fax. 0 7560 7112
26 January 2006
Mr. Ralinda Phosopsuk
For Your Home Co., Ltd.
Bangkhen, Bangkok 10220
Dear Ms. Phosopsuk
We have received your 21 January letter regarding the stained carpets and the missing items from our shipment.
We do apologize for the stained carpets and for the missing porcelain scruptures.
We are shipping by air parcel post replacement carpets and twenty-six missing porcelain scriptures, which will arrive no later than 27 January. In addition, we are enclosing our complimentary discount coupon for ten percent off your next purchase.
We apologize for any inconvenience. We look forward to serving you in the future
Yours sincerely
Kitja Kitjaruk
Kitja Kitjaruk
Customer Service Manager