5.1 How does your company ensure the customer's
satisfaction? Is customer satisfaction continuously
executed? ie. Customer survey
5.2 Do you have process of incoming inspection in place?
5.3 Is In-process control performed in production?
(eg. Control plan etc.)
5.4 Do you implement Statistical Process Control (SPC)?
and which area is implemented.
5.5 Is Inspection Plan available for Outging Quality
Inspection?
5.6 What is your average Outgoing Inspection acceptance
rate?
5.7 What is the frequency of Internal Quality Audit
perform in a year?
and what are the number of CAR and Observe
derived from the last audit.
5.8 How fast the company respond to the Corrective/
Preventive Action?