o It Right the First Time Once a gu

o It Right the First Time



Once a guest waits too long—or way too long—for their short ribs, it almost doesn't matter if they're the most succulent, flavorful, perfect short ribs ever prepared. The diner is already hungry, irritated and let down. Once there is a negative turning point, it is incredibly difficult to win back over a disappointed customer. What's easier? Avoid disappointing the customer in the first place.