To measure the efficiency and effec

To measure the efficiency and effectiveness of the maintenance function, performance
measurements should reflect all relevant factors that affect performance (Niebel, 1994;
Jardine, 1970). Stated simply, any choice of action concerning performance measurement
generally and within maintenance should fulfil at least two fundamental criteria: all actions
should be viewed in relation to the organisation, and should satisfy the requirements of the
decision-maker. (Neely et al., 1994; Neely et al., 1995; Bourne et al., 2000; Niebel, 1994;
Jardine, 1970).