CONCLUSIONSOrganizational work team

CONCLUSIONS
Organizational work teams will inevitably encounter conflict whether the conflict exists
among the individuals within the work team, or among multiple teams working together.
Regardless, a good understanding of how conflict occurs, the consequences of conflict, and how to
manage conflict, may allow groups to arrive at better solutions for the team and the overall
organization. Learning how to manage and resolve conflict requires training and preparation, active
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New Orleans, 2010 Proceedings of the Academy of Organizational Culture, Communications and Conflict, 15(1)
listening, open communication, as well as an understanding of the perceptions, personalities, and
behaviors shared among the group. Leading a group requires an understanding of different cultural
factors, both internal and external, are also helpful in managing conflict within a group. But most
importantly, adopting good practices and approaches to conflict resolution will allow conflict to
enhance the behavior of the group members and the work performance of the group.