Customer Questions and Answers Feat

Customer Questions and Answers Feature Launch
Mar 28, 2013

The Customer Questions and Answers feature allows sellers to connect directly with customers who ask questions about products they sell. Customers can ask questions about anything, but only questions deemed appropriate for sellers (e.g., shipping, delivery, availability, etc.) will be sent to sellers. You can learn more about the Customer Question and Answers feature here.

Here are answers to some of the questions you may have:

Are these emails spam?
No, the emails you received came from Amazon on behalf of its customers who have questions about products you currently sell.

Why am I receiving emailed questions?
Customers asked questions about products you sell, and we are piloting a program to let you answer their questions. Your responses will not affect your seller score.

Why should I answer?
Answering customer questions can help close an immediate sale, especially if the answers come quickly. Our early results suggest that customers who receive answers within 15 minutes are 50-60% more likely to buy a product.

Where does my response get shown?
We display previous questions and answers on the product detail page, so future customers also benefit from viewing your answers.

Do I have to answer these questions?
You are not required to answer these questions, although customers find answers useful.

Who should I contact for questions or feedback?
If you have feedback, additional questions, or are not interested in answering customer questions, please email us at q-and-a-support@amazon.com with a subject line of "Seller Test."


FBA Sellers can now see reimbursement details in Seller Central Payments reports
Mar 27, 2013

Reconciling reimbursement transactions from Seller Central Payment reports is now much easier. Look for FBA Inventory Reimbursements entries (formerly “Balance Adjustment” and “Refund Reimbursal”) with reason, order and item details and an ID that links to the corresponding FBA Reimbursement Report. The new format brings added visibility into the status of your inventory and transactions.

You can see these changes in the Transaction View, Transaction Details View, and in all versions of the Settlement Report.



Reconciling reimbursement transactions from Seller Central Payment reports is now much easier. Look for FBA Inventory Reimbursements entries (formerly “Balance Adjustment” and “Refund Reimbursal”) with reason, order and item details and an ID that links to the corresponding FBA Reimbursement Report. The new format brings added visibility into the status of your inventory and transactions.

You can see these changes in the Transaction View, Transaction Details View, and in all versions of the Settlement Report.



Important notice about your seller account
Feb 19, 2013

Beginning April 24, 2013, the variable closing fee for Music, Video, and DVD products will change from