JOB TITLE: DEPARTMENT: SUPERVISOR TITLE: Applicable)
General Manager
Operations
Regional Manager/ Area General Manager (If
Job Description/Summary: Responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, and ensuring guest satisfaction and product quality standards are met. Manages all areas of the hotel in accordance with brand standards to achieve a friendly atmosphere of superior guest service and product quality. Provides exemplary performance for staff to follow.
ESSENTIAL JOB FUNCTIONS: GUEST RELATIONS
• Be readily available/approachable for all guests.
• Ensure that departments achieve or exceed guest’s service expectations.
• Take proactive approaches when dealing with guest concerns.
• Extend professionalism and courtesy to guests at all times.
• Become involved in community and/or government affairs.
ASSOCIATE TEAM
• Communicate all goals and results with associates.
• Promote teamwork and associate morale.
• Lead by example demonstrating self-confidence, energy and enthusiasm.
• Motivate and encourage staff to solve guest and associate related concerns.
• Communicate career opportunities to team leaders and associates utilizing
MCMS and cluster networks.
• Recognize good team performance on a continuous basis through reward
and recognition programs.