Understand two of you what I’m talk

Understand two of you what I’m talking about, I’m concerned & worried about my requesting points
have not been well-transferred to Mr.Watchara or not ?
Can you re-explain him again ?
At the mean time, previously been requested upon, for the definition of the announcement
of the necessity to customers on your 4M change, no explanation being made by him.
Please kindly advise him to answer me together, thanks.