• In order to make a booking, a customer would call up a travel
agent, providing them details of their itinerary
• Travel agent would first look up airlines, flights and schedules
matching the customer’s itinerary
• Customer would then call up individual airlines to check seat
availability
• Once seat availability was confirmed, travel agent would look up the
price appropriate for the flights selected and inform the customer
• Upon confirmation from the customer, travel agent would call the
airlines back to reserve the seats