Order Questions
- Defective / broken items received
- Technical / usage questions - trouble getting the item to work
- Items missing - from the order
- Wrong items - received
- EMS/DHL/UPS - shipping issues
- Package not received 20 business days after shipment
- Change items in order -- unshipped orders only
- Change shipping address -- unshipped orders only
- Add requirments to the order - unshipped order only
- Cancel unshipped items for refund/store credit
- Order Tracking - check the status of unshipped order(s)
- Order not shown in Chinabuye account - order number not sent to you via e-mail and does not show in your Chinabuye account
- Chinabuye Account Issue - activation, change password, transfer gold points etc.
- VIP/Gold Points/ - apply store credits