Alpha Airlines 1758 Center street L

Alpha Airlines 1758 Center street Los Angeles CA 90027 USA

Ms. Silvina Pietragalli
AV Mansilla 15
08034 Buenos Aires
Argentina

November 5
Dear Ms. Pietragalli:

Thank you for your letter of November 1. I was extremely ............................ to learn about the unpleasant experience you had during your flight to argentina. I would like to apoloize on behalf of Alpha Airlines for the annoyance and ..................... you suffered.

I have ...................... the matter and talked to the staff concerned. They agreed that the young people were noisy and some of them did drink too much. However, they said that these passengers seemed to be having a good time and the staff did't want to ' spoil their fun '. I showed them your letter and explained how upset you were. They now regret that they did not take to control the situation. They wish to offer you their ..................
I should add that the flight attendants in question had only recently finished their training and threfore were rather inexperienced ..............................., they were not used to dealing with this kind of situation. I am sure that they will learn from the incident and know how to deal with such behavior in the future.
I hope that the 'bad memeries' of the flight will soon disappear.


To ......................... foe the inconvenience caused to you, I would like .................. a gift from our catalogue. Please choose one of the items displayed in the catalogue on pages 6-10 . Let us know your selection and we shall send you the gift without delay. ............. , please accept out apologies for ......................... .

Thank you very much for bringing this matter .......................... I very much hope that you will continue to use our airline when you travel .............................


Yours sincereiy ,
Lisa Kaplan