This delay provoked a deluge of cus

This delay provoked a deluge of customer dissatisfaction, a rarity for WestJet. In addition to the increase in customer complaint calls, customer also took to the Internet to express their displeasure. Angry flyers expressed outrage on Facebook and flooded WestJet’s site, causing the repeated crashes. WestJet quickly offered an apology to customers on its site once it came back up, explaining why the errors had occurred. WestJet employee had trained with the new system for a combined 150,000 hours prior to the upgrade, but WestJet spokesman Robert Palmer Explained that the company “encounter(ed) some problem in the live environment that simply did not appear in the test environment,” foremost among them the issues surrounding the massive file transfer.