We would like to inform you that No

We would like to inform you that Normandy Salabao has contacted us and confirmed they arrived at your property, but were told the hotel was overbooked and could not accommodate them.

Please note that this reservation is cancelled as a No Show by you on the Extranet. We kindly request your review of the matter, and consideration in waiving any no-show penalties to the guest.

We also request your reply to the guest's information about the hotel being overbooked. If so, did you offer the guest assistance in finding alternate accommodations nearby?

To help avoid future misunderstandings or possible complaints from our mutual customers, please be sure to verify information before updating the Extranet, as these changes prompt automatic correspondence with the guests.