3.1. CM-CoP system frameworkBased o

3.1. CM-CoP system framework

Based on the CM-AKD framework, we propose system, namely the Combined Mining-based Customer payment behavior Predication framework (CM-CoP), combines data mining techniques including association rules, clustering, and decision trees, as well as industry knowledge provided by fixed-line providers for analyzing fixedline user data.

The purpose of the CM-CoP is using customer payment and communication behaviors to predict which users mightnot pay their bills, and the proposed CM-CoP framework is shownin Fig. 1