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(c) Purposeful and appropriate response to the client’s feelings. (d) Psychological support and to encourage. (e) For clarification, to stop further expression. Three components of CEI: 1. Sensitivity: seeing and listening to the feelings of the client. 2. Understanding: to understand the meaning of the feelings in relation to the client. 3. Response: verbal and non verbal. Communicate to the client through some form of words, facial expression, and tone of speech or of action. 6. Principle of Client Self-determination Self-determination is the practical recognition of the right and need of all persons to have freedom in making their own choices and decisions in the helping process. Helpers have the duty to respect this right and activate this potential for self -direction. Self-determination is limited by the person's capacity for positive and constructive decision making, by the framework of civil and moral law, and the function of the casework relationship. Self determination we means let the client to take her/his own decision in own way, give chance her/him to decide, what is Wright or wrong for them. Conviction that every individual has the innate ability to make his own choices, decisions under normal circumstances. Any case worker who prevents a client from taking decisions is unethical and unprofessional. Case worker is only an enabler who helps the client through his expertise, to take the best possible decision and action in the circumstances. Three basic assumptions: 1. Fundamental right to make his own decisions. 2. Concept of democratic living. 3. For effective treatment. Role of Case worker: (a) DO - help the client see the problem clearly / with perspective.
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(b) DO - should activate the client’s own dormant resources. (c) DO - create a favorable environment in which the client feels free to grow and work out a solution to his problem. (d) DO - make them aware of the resources available in the community. (e) DON’T – not assume the principle decision-making role and allow the client to play a subordinate role. (f) DON’T – not probe unnecessarily unless it is relevant to the problem. (g) DON’T - not manipulate any decision directly / indirectly. (h) DON’T – not urge the clients to accept his decision. Limitations: (a) It is relative, not absolute. (b) Arising out of civil law. E.g. criminals. (c) Arising out of moral law. (d) Arising out of agency function. (e) Client’s capacity for making positive and constructive decision-making. E.g. children, immature adults, psychotics, mental retardation (MR), adolescents with personality problems. 7. Principle of Confidentiality Confidentiality is the preservation of secret information concerning the person that is disclosed in the professional relationship. Confidentiality is seen as a person's right. This right is not absolute, however, since information is often shared with other professional persons within the organization, to which all persons that work within the organization must keep information confidential. Confidentiality is broken only when the person signs as statement for release of information to others, the court orders confidential records, or when the person is in danger to himself or others. Case work relationship have a principle to take the problems of the client in a confidence to remain secret. “Confidentiality is the preservation of secret information concerning the client which is disclosed in the professional relationship.” It is basic right of the client/ Ethical obligation of the case worker.
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Necessary for effective case work service. Client must have a firm faith that the facts disclosed by him will remain confidential. Information is shared with professionals within / outside agency with client’s permission. Obligation binds all equally to preserve the information. Limitations: (a) Duty to self (conflict arises when he has to decide whether to reveal or not). (b) Right of other (revelation would harm another or not). (c) Right of the social worker (grave damage to social worker). (d) Right of Agency (endanger right of agency). (e) Right of Society as a whole (would it harm community).