his is not the way , you are not professional in your work , over all your have messed up the entire stay on my group in Phuket.. on the day off arrival, you messed the group with room allotments , for sea food, you were not clear on your commitments , on the last day with the transfers.. we paid the hotel the entire amount for the transfers well in advance , there was no reason for your staff to ask our customer ,if they need the coach, as the booking was done from us and not by the customer.. I hope you change your working ways or lose