The lack of coordination between th

The lack of coordination between the two units started to compromise the bank’s efficiency. An External Deposits staff member commented, “It might take me seven hours to do something that I could have taken to Retail and gotten done much more quickly. But they are very guarded,” she added. “They don’t believe that I really want their help.”
Wilkins wondered whether some sort of cross-over career track or other means of cross- fertilization between the two groups could gradually achieve functional integration. When he broached the subject with McMillen, she described the two units as essentially “two different banks,”