The Duty manger is responsible and accountable, under the Room Division Manager for efficient overall day to day operations of the Hotel whist on duty.
The Duty manger is responsible for engendering team spirit and motivation in all team member.
The Duty manager is also expected to be a “hand on” Manager. By this we expect that they be prepared to lend “hand on” assistance if a hotel area/department becomes very busy. It must be emphasized that this “hand on” assistance must be approached with the “hotel as a whole” in mind, and must not be detrimental to the efficient operations of the other areas.