In addition to the implementation o

In addition to the implementation of conflict management training and the use of
facilitators, other processes exist to aid in the practice of conflict resolution.
In an article written by Dr. Thomas Capozzoli, six processes are discussed that can be used
when practicing conflict resolution. The first states that the group should explore the reasons for
disagreement and if emotions are still high, continue only after emotions have calmed. Only at this



point can groups make decisions rationally based on logic and thoughts verses emotional deterrents
to communication. Within the first process, Capozzoli emphasizes the need for active listening and
he also discusses the importance of refusing to criticize the perceptions of other group members.
The second process deals with recognizing alternative solutions presented by different sides of the
group, but only after the disagreement has been fully identified. Third, all the reasons for why each
solution is appropriate should be explored