I have just learned of the very unfortunate experience by your friend Mr. Marcus here at Pullman Raja Orchid Khon Kaen. Please allow me to express my strongest sincere apologies for the unprofessional treatment you and your friend received from our staff. I can assure you that I will look into this matter with great urgency and reprimand the staff concerned and also correct any staff attitude and improve the service mind.
While it is correct that the vouchers can only be used while guests are staying in the hotel ,as explained by Knun Vuranee of Advantage Plus in Bangkok, our staff should have used much more diplomacy to explain the situation and shown flexibility by accepting the vouchers. I am very sorry that this did not happen. I will speak to all concerned managers to explain and train their staff to correctly handle any similar situation which may occur in the future.
As part of our apology I would like to offer Mr. Marcus a voucher for 2 nights accommodation in a Junior Suite including American Breakfast for 2 persons so we may show our service improvement at his next stay. Kindly advise the mailing address of Mr. Marcus so we can send the voucher by registered mail.
Once again, my sincere apologies and I hope to meet Mr. Marcus during his next stay.