Hi th-mrad, Your case is open, and

Hi th-mrad,

Your case is open, and we wanted to check in with you to see if the issue has been resolved.

We encourage you to contact your seller to work things out.

If you were able to work this out with the seller, you can close this case in the Resolution Center.

If we don't hear back from you by Sep 18, 2014, we'll assume you've worked out this issue and your case will automatically close.

You can view the details of this case in the Resolution Center.