I'd like to apologize for the occur

I'd like to apologize for the occurred mistake about the behavior of the agent. Mr. Madman is the agent. I have inquired to him about the details of his behavior, and he accept that a truth. After that, I ordered him to stop working, the caution about this behavior, and he must to the personal development training courses for fifteen days. However, if he has this behavior to the other customers or with you again, our company will be the punishment him follow set of regulations of the company.