This first edition provides airlines with information and tools necessary to develop stong, effective and efficient policies aimed at identifying, defusing, and managing unruly passenger behavior. The title reflects the fact that the focus needs to shift from reaction to proactive efforts designed to prevent incidents before they happen. This Guidance provides analysis and a compilation of significant risk factors and recommendations, including a comprehensive set of appendices, to assist in the prevention and management of such events. This publication is designed to help safety officers, training instructors and airline security managers: