At a time of reduced revenue, we ha

At a time of reduced revenue, we have launched a campaign to encourage staff to increase efficiency and not just focus on cutting costs. So, overall, we are focused on replacing vacant positions. We need to keep an eye on job demand over the next two years. We're not freezing hiring, but recruitment numbers won't be as high as in earlier years. Last year we recruited 1,500 people, mostly operators for the call centre, and some resigned. So, net new recruitment last year was around 200 to 300.