Abstract
The social and psychological needs of an employee
must be understood in order to motivate him to
complete the assigned tasks. Unless the leaders fully
support the premise that organizations must have a
high degree of communication to meet employee’s
psychological needs, it will remain stagnant. This
may further give rise to grapevines and conflicts
which adversely affect the organization. Effective
internal communication is needed for management
to develop and sustain a competitive advantage
for organizational performance and improvement.
Transformational leaders have a tremendous
influence on the work place and organization’s culture.
If they wish to institute change, their leadership styles
must be strategically aligned to accommodate the
organizational culture. McKinsey’s 7S framework
is a model for analyzing organizations and their
effectiveness. It looks at the seven key elements that
make organizations successful: strategy, structure,
systems, shared values, style, staff and skills. It can
be aligned with any organizational issue that needs
to be corrected. Utilizing past literature, survey
questions, and interviews, this research paper will
find out the strategy and implementation issues in
communications flow that the private service sector
faces and how a leader can initiate and bring change
by alignment with McKinsey’s 7S Framework.