The enterprise-wide knowledge syste

The enterprise-wide knowledge systems we have just described provide a wide range of capabilities used by many, if not all, the works and groups in an organization. Firms also have specialized systems for knowledge workers and groups in an organization. Firms also have specialized systems for knowledge workers to help them create new knowledge for improving the firm’s business processes and decision making. Knowledge work system (KWS) are specialized systems for engineers, scientists, and other knowledge workers that are designed to promote the creation of knowledge and to ensure that new knoeledge and technical expertise are properly integrated into the business.