However, the questions surrounding

However, the questions
surrounding how human resource practices influence the development of knowledge and
learning capabilities that lead to organizational innovation remains unclear;

particularly for knowledge intensive firms in developing countries. The study draws from the experience of 11 of the largest ITSPs in India and based on in-depth interviews. The findings suggest that while traditional human resource practices are important, senior executives should take a strategic approach in developing human resource practices with knowledge and learning capabilities as central piece for organizational innovation.