The Kano classifiers and configurat

The Kano classifiers and configuration indices provide two alternative mechanisms
to determine the FRs to be included in a product. While the resulting
product configuration reflects the customer’s preferences, the producers have
to strive to design products at affordable costs. Therefore, product development
involves two interrelated perspectives, i.e., increasing customer’s satisfaction
and enhancing producer’s capacity. In this respect, the A-Kano model explicitly
defines a Kano evaluator to estimate the value of the planned products.