Hi Team:
As you know, this has been the most difficult period in the
company’s history. We’ve all had to share the pain—every one
of us has had our pay cut, some by as much as 15 percent.
With three new customers in the past month placing orders,
things are beginning to look a little brighter, but we all need to
be certain that the turnaround is solid and work to our highest
capacity.
I have become concerned about an increase in customer
complaints—more than twenty complaints were received in
the last quarter, more than double the number of complaints
we received the quarter before. While I know that morale is