I am very disappointed with one of

I am very disappointed with one of your products and i regret that i have to .... about it . I saw an advertisement .... the excellent performance of your new line of televisions. Therefore, on march 30, i .... a television (model number xy-196) from fews electrical appliances. The product was .... to me yesterday. However, after i turned it on, i began to think that something was wrong. The picture was not clear and it had no color either. I tried to ... it by pressing the buttons, but it was useless. I had to switch it off immediately and i was extremely upset. I would be grateful if you could arrange for a .... this week.